Terms and conditions

Please read these Terms and Conditions (“Terms”) carefully before using our website, services, or products. By accessing or using Scratchhive, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Definitions

  • “Company,” “we,” “our,” “us” refers to Scratchhive.

  • “User,” “you,” “your” refers to any person or entity accessing our services.

  • “Services” refers to digital services, SaaS products, integrations, and other offerings provided by Scratchhive.

2. Use of Services

By using Scratchhive, you agree to:

  • Provide accurate and current information

  • Use our services for lawful purposes only

  • Not misuse, duplicate, or exploit our platform for unauthorized purposes

  • Comply with all local, national, and international laws

We reserve the right to suspend or terminate accounts for misuse or violations of these Terms.

3. Payments and Pricing

  • Some of our services are paid. By purchasing, you agree to pay the listed fees.

  • Payments are processed via secure third-party providers.

  • Prices are listed in USD (or GBP) and may be subject to change with notice.

  • For Custom Development services, pricing is discussed case-by-case.

4. Refunds

Refunds are granted under specific conditions outlined in our Refund Policy. Generally, we do not offer refunds once a digital service has been delivered unless it is proven to be defective or non-functional.

5. Intellectual Property

All content, software, branding, logos, and digital products developed or offered by Scratchhive are the intellectual property of the company. You may not:

  • Copy, modify, or redistribute without our written consent

  • Use our branding or assets in a misleading or unauthorized way

6. User Content

If you provide feedback, testimonials, or other content to us:

  • You grant us a worldwide, royalty-free license to use, display, and share it

  • You confirm that you have the right to provide such content

7. Third-Party Services

Our products may integrate with third-party platforms (e.g., CRMs, payment gateways). We are not responsible for the availability, reliability, or data handling of those third-party services. Your use of such services is at your own risk.

8. Limitation of Liability

To the fullest extent permitted by law, Scratchhive shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Loss of data, revenue, or profit resulting from the use or inability to use our services

  • Issues caused by third-party providers or client-side errors

9. Termination

We reserve the right to:

  • Terminate or suspend accounts for violations of these Terms

  • Remove or refuse access to any service without prior notice

Termination does not relieve you of any outstanding payment obligations.

10. Privacy

Your use of our services is also governed by our Privacy Policy. We take privacy and data security seriously and process your data only as outlined in that policy.

11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be resolved in the courts of the United Kingdom.

12. Changes to Terms

Scratchhive reserves the right to modify or update these Terms at any time. Changes will be effective upon posting to our website. Your continued use of the service after changes indicates your acceptance.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us:

Scratchhive
📧 Email: info@scratchhive.com
📞 Phone: +44 7429 916423
🏢 Address:
Unit 4, Storm 12 Plaza Shopping Centre
54 St Mary’s Rd, Southampton, United Kingdom, SO14 0BH