Privacy policy

Scratchhive (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our products.

1. Information We Collect

We collect both personal and non-personal information depending on how you interact with Scratchhive.

A. Personal Information

We may collect the following personal data:

  • Full Name

  • Email Address

  • Phone Number

  • Company Name

  • Billing/Shipping Address

  • Payment Details (processed via third-party providers)

  • Any additional information you voluntarily provide

B. Non-Personal Information

We may also collect:

  • IP Address

  • Browser Type

  • Operating System

  • Usage Data (pages visited, time spent, etc.)

  • Cookies and Tracking Data

2. How We Use Your Information

We use the information collected to:

  • Deliver and manage our services

  • Communicate with you (support, updates, notifications)

  • Process transactions and send invoices

  • Improve user experience and product functionality

  • Respond to inquiries and support requests

  • Send marketing or promotional content (with your consent)

  • Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers (e.g., payment processors, hosting platforms)

  • Legal Authorities when required by law

  • Business Transfers in case of mergers or acquisitions

  • Analytics & Marketing Tools to improve our services (e.g., Google Analytics, Meta Pixel)

All third parties are contractually obligated to handle your data securely and lawfully.

4. Data Retention

We retain your personal information only for as long as necessary:

  • To provide our services

  • To comply with legal and regulatory requirements

  • To resolve disputes and enforce our policies

If you request data deletion, we will securely remove your information unless required to retain it by law.

5. Your Data Rights

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion of your data

  • Withdraw consent (for marketing communications)

  • File a complaint with a data protection authority

To exercise your rights, email us at info@scratchhive.com.

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and track behavior. You can control cookie preferences via your browser settings.

Types of cookies we use:

  • Essential Cookies (for core functionality)

  • Analytics Cookies (to understand how users interact)

  • Marketing Cookies (to deliver personalized content)

7. Data Security

We implement strong technical and organizational measures to protect your data, including:

  • SSL encryption

  • Secure servers and firewalls

  • Access controls and authentication

While no system is 100% secure, we continually assess and improve our safeguards.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. Please review their policies independently.

9. Children’s Privacy

Scratchhive does not knowingly collect or solicit personal information from individuals under the age of 16. If we become aware that we have collected such data, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top and notify you if significant changes are made.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Scratchhive
📧 Email: info@scratchhive.com
📞 Phone: +44 7429 916423
🏢 Address:
Unit 4, Storm 12 Plaza Shopping Centre
54 St Mary’s Rd, Southampton, United Kingdom, SO14 0BH