At Scratchhive, we are committed to delivering high-quality digital products and integration services that empower your business. We take pride in the work we do, and your satisfaction is our priority. This Refund Policy outlines the circumstances under which refunds may be granted, as well as the procedures for requesting one.
1. General Policy Overview
Scratchhive provides integration services, custom development, and digital tools. Due to the nature of our offerings—which often involve customized implementations and instantly accessible products—we handle refunds on a case-by-case basis, ensuring fairness to both our clients and development team.
We encourage all customers to review service details, ask questions, and communicate their expectations before initiating a purchase or project.
2. Refund Eligibility
A. Service-Based Work (Integrations & Custom Development)
Our team begins allocating time and resources once a service is confirmed. For these projects:
- Full Refund: Available if the project has not yet started.
- Partial Refund: If the project has started but is not completed, a partial refund may be offered based on the proportion of work done.
- No Refund: Once a project has been completed, or if more than 70% of the work is done, we do not offer a refund.
Please note: All refund evaluations are based on project milestones and internal logs.
B. Digital Products (Plugins, Tools, SaaS Licenses)
As digital products are delivered instantly and can be accessed immediately:
- Non-Refundable: Once a digital product is delivered, downloaded, or accessed, it becomes non-refundable.
- Exceptions:
- The product is proven to be defective or non-functional, and we are unable to fix it within 7 business days.
- You were charged in error or purchased multiple times unintentionally.
3. How to Request a Refund
If you believe you are eligible for a refund, please contact our team within 7 calendar days of your purchase or project confirmation.
Include the following details:
- Full name
- Contact email
- Order or invoice number
- Description of the service/product
- Reason for requesting a refund
Contact Us:
📧 Email: info@scratchive.com
📞 Phone: +44 7429 916423
🏢 Office Address:
Unit 4, Storm 12 Plaza Shopping Centre
54 St Mary’s Rd, Southampton, United Kingdom, SO14 0BH
We aim to review and respond to all refund requests within 2 business days.
4. Non-Refundable Circumstances
Refunds will not be issued under the following conditions:
- You changed your mind after purchase.
- You failed to utilize or implement the service/product.
- You misunderstood the service or product description but received what was listed.
- You requested customizations or features not originally agreed upon in the scope.
5. Dispute Resolution
In case of a disagreement regarding your refund request, we encourage direct communication. Our team is open to discussing any concerns and will strive to resolve the matter amicably. If needed, we may propose alternatives such as credit toward future services or partial refunds.
6. Policy Updates
Scratchhive reserves the right to update or amend this Refund Policy at any time. Any changes will be reflected on this page, and continued use of our services implies acceptance of the revised terms.